Answer the phone calls and response to customers' request.
Provide Customers with hotels & related information, also services
Handle and resolve Customer's complaint
Transfer customer's call to appropriate staffs/department with the polite and proper way
Follow-up on customer inquiries, when necessary
Up sell products and services
Generate sale, when necessary
Identify and escalate priority issues
Complete Call log and reports

Bachelor's degree in any fields
Customer-oriented, good communication, call handling and interpersonal skills
Patient, helpful and mature character
Good problem solving skill
Basic PC skill

Invoicing to customers / any special projects
To serve and respond and customer particular new customer during developed
To support on procedure documentation preparation (ISO 9000) and any other documents
To support Logistics operation on the freight forwarding aspect (Warehouse and Transport)
To prepare the logistics report regularly and update all logistics information base
Logistics training documentation preparation
Cooperate / contact with other departments for facilities on logistics
Other jobs as assigned by header

Bachelor's Degree in Business Administration, Marketing or other areas related to the business environment
1-2 years experience in ERP Application sales or Sales Support or Pre-sales
Good presentation and communication skills

Male/Female with Bachelor's Degree in any related field
Some experiences in call center, customer service or telemarketing, although new graduates are also welcome to apply
Good command of Vietnamese and English both writing and speaking
Computer literacy is a pre-requisite
Service-minded with good customer contact skills, hard-working and self-motivated
Work on Mon. - Fri. at 8.00 AM-5.00 PM.

Male/Female with Bachelor's Degree in any related field
Some experiences in call center, customer service or telemarketing, although new graduates are also welcome to apply
Good command of Vietnamese and English both writing and speaking
Computer literacy is a pre-requisite
Service-minded with good customer contact skills, hard-working and self-motivated
Work on Mon. - Fri. at 8.00 AM-5.00 PM.